Refund policy

Returns & Refunds

Because our books are printed on demand specifically for each order, we do not accept returns or exchanges for change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at hello@pnwchicanacreations.com. Please include your order number and photos showing the issue so we can make it right.

Please do not send your order back unless we specifically ask you to do so.

Non-Returnable Items

Digital products, custom or personalized items, commissioned work, gift cards, and items that have been used or colored are non-returnable.

Refunds & Replacements

If there is a problem with your order, we will review it and determine the appropriate resolution, which may include a replacement or refund when applicable.

European Union Orders

Where required by law, applicable cancellation or return rights will still apply.